LEGAL INFORMATION
Riad Las Palmeras, Route de Fès, km 9, Marrakech 40000, Morocco, is responsible for the personal data collected through this website. This policy explains what we collect, why, and the choices you have. We handle your personal data in line with the data protection laws that apply to us.
Booking form: your name, email address, phone number, stay dates, chosen room, and number of adults and children. Contact form: your name, email address, phone number (optional), subject and message. We do not collect payment card details or any other payment information on this website: payment is by bank transfer only, made directly through your own bank.
We use this data only to answer your booking request or message, to confirm and manage your stay, and to contact you about it. We do not sell your data or use it for advertising.
Booking requests and messages are stored in our Google account (Google Sheets) and delivered to our team by email (Gmail) and by Telegram notification. Only our staff can access them.
With your consent only, we use Google Analytics to collect anonymous statistics about how visitors use the website, such as pages viewed and clicks on booking and contact buttons. Analytics cookies are only set if you click "Accept" on the cookie banner; if you click "Decline", none are set. We never send your name, email address, phone number or messages to Google Analytics. Your choice is saved in your browser, and you can change it at any time with "Cookie settings" at the bottom of every page. We also use a small functional cookie called riad_lang to remember your language choice; it contains no personal data and is not used for tracking.
We keep your personal data only as long as needed to handle your request and your stay, and to meet our legal and accounting obligations.
You can ask us at any time to access, correct or delete your personal data by contacting us using the details below.
Riad Las Palmeras, Route de Fès, km 9, Marrakech 40000, Morocco. Phone / WhatsApp: +212 694 833 994. Email: [email protected].