1. About These Terms
These terms apply to stays booked with Riad Las Palmeras, Route de Fès, km 9, Marrakech 40000, Morocco, through this website or directly with our team.
LEGAL INFORMATION
Terms & Conditions
2. Booking Requests
The booking form on this website sends us a booking request; it is not an instant confirmation. Every request is subject to availability and is confirmed by our team by email or phone.
3. Payment & Deposit
Payment is by bank transfer only. We do not take card payments on this website. To guarantee your reservation, a deposit is required: 100% of the total amount for a one-night stay, and at least 50% of the total amount for a stay of several nights. Until the required payment has been received, we cannot guarantee the availability of your accommodation. Our bank details are on the Payment page.
4. Check-in & Check-out
Check-in time is from 2:30 PM onwards. Check-out time is strictly by 12:00 PM on the date of departure. Late check-out requests must be pre-arranged with management and may incur additional charges.
5. Cancellation Policy
Reservations must be cancelled at least 48 hours before arrival. Late cancellations or no-shows may be subject to a charge equivalent to the first night's accommodation.
6. Hotel Rules
All guest rooms are non-smoking. Dogs are very welcome on the patio of our outdoor restaurant, but to protect guests with sensitive allergies, we are not able to allow pets anywhere else on the property.
7. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Morocco, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Marrakech.
8. Contact Us
Riad Las Palmeras, Route de Fès, km 9, Marrakech 40000, Morocco. Phone / WhatsApp: +212 694 833 994. Email: [email protected].